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Terms & Conditions

General Conditions

  • All prices quoted are in Australian Dollars (AUD)

  • All prices are per person

  • Kalbarri Scenic Flights and Nationwest Aviation operates every day of the year 

  • Kalbarri Scenic Flights and Nationwest reserves the right to change or alter prices and itineraries at any time

 

Child Policy

Children must be accompanied by an adult. Infant 0-12 months free sitting on a parent’s knee, maximum 1 infant free of charge per booking. Child price applicable to children 1-12 years and under 38 kilograms.

 

Minimum & Maximum Numbers

Minimum and maximum numbers apply. There is a possibility of cancellation after confirmation if minimum passenger numbers is not met and in the event of this occurring, you will be offered an alternative or full refund.

 

Carry-on Luggage

On Scenic Flights Each passenger is allowed 1 carry-on bag with a maximum 3 kilograms in weight. 

For Overnight tours; We can carry a maximum of 15kg bag + 5kg carry on per person. 

If travelling with children up to 38kg, we can take a 30kg bag per child for a family of up to 4 people. For families of 5 the 15kg + 5kg maximum applies. Soft bags are preferred. If your baggage is oversized, you can repack into the supplied bag/s. Fishing rods up to 2m can be taken on board but please remove all hooks. Empty decommissioned dive tanks can be taken on board. No dangerous goods allowed.

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Late Passenger Policy

Passengers are required to be at the Terminal 30 minutes prior to their flight.  When entering the terminal, a safety video will be playing and pre-flight forms will be available to fill out.  Please be advised that passengers who are late and have not completed watching the safety video and filling out the pre-flight forms, before the time of boarding (15 minutes prior to the take off time) will either be marked as a no-show or need to pay a late boarding fee.  This is to ensure that the flight can go ahead and other passengers are not put at a disadvantage. 

 

Cancellation Policy

For flights cancelled due to weather conditions, mechanical failure or not meeting minimum numbers, passengers will be offered an alternative date or refund. If flights are cancelled due to any other reason; within 7 days no refund will be offered, more than 7 days a 25% cancellation fee will apply. (We recommend you obtain travel insurance prior to travel.)

No refund given due to lateness

Flights delayed within the same day are not considered cancelled and no refund will be given.

Policy does not apply to Gift Vouchers, as Gift Vouchers are not redeemable for cash and therefore cannot be "refunded". 

 

Passenger Weight

All passenger weights MUST be advised prior to travel. The pilot will weigh passengers if they deem that advised weights are incorrect. 

Unlike other Scenic Flight operators, Nationwest Aviation / Kalbarri Scenic Flights does not have a Max weight limit for passengers. However, due to some aircraft having a maximum seat weight of 120kgs, tickets available through online booking are capped at a total passenger weight of 120kgs.  If someone in your party is over 119kgs, please call our booking line to discuss booking options.  

 

For our pregnant customers, we welcome you on our flights. However, we do ask that you provide us with a doctors certificate confirming that it is safe for you to fly.   

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COVID Conditions

Please note that all flights are under both State and Federal COVID regulations including;

  • Masks, and

  • Vaccinations 

Passengers are required to abide by the Government regulations as at the time of their flight.  Passengers who do not meet the Government requirements, will not be permitted on the flights, and will forfeit their ticket without refund. 

 

Passengers who have an exemption for a COVID regulation must provide a copy (either electronic or hard) for our files.

 

RAT tests may be requested by staff at any time, for the safety and health of our passengers and pilots.  Refusal to complete a RAT test requested by staff will result in the passenger forfeiting their ticket without refund.   

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If you have any questions regarding the above or anything else please do not hesitate to contact us info@nationwest.com.au or 08 9390 0999.

 

Kind Regards

 

The Nationwest Aviation team

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